Hear how ScaleLabs answers trade calls.

Recreated UK trade scenarios, written from the call flows ScaleLabs handles. Use them to judge the customer experience, then create a free account to test your own business flow.

Four common trade scenarios.

These are recreated examples, not customer recordings. The point is the workflow: triage, capture the right fields, set expectations, and route the lead.

Thanks for calling ABC Heating. Are you calling about an urgent issue or a planned job?
Urgent - my boiler's gone off and my mum's 82, the house is freezing.
I can help. First, is there any smell of gas or carbon monoxide alarm sounding?
No, it just won't turn on.
Understood. I will flag this as urgent because of your mum. Can I take your postcode and the best mobile number for the engineer to call?
It's SW12 8BT. Mobile is the one I'm calling from.
Got it. The engineer will call back with the earliest slot and confirm any callout fee before attending. You will get a text summary now.

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